Rules and Regulations
Confirmation Of Reservation:
To confirm your reservation, the Rental Agreement/Deposit Request must be signed and received back in our office no later than the requested date (Advance Required By) on the contract, along with the payment amount indicated on the contract (Advance Now Due), which will equal approximately half the reservation amount. YOUR DEPOSIT AND ALL MONIES WILL BE PLACED IN AN INTEREST BEARING ACCOUNT AT FIRST CITIZENS BANK, SNEADS FERRY, NORTH CAROLINA.
Final payment, including the Damage Deposit (if accepted), is due no later than 30 days prior to your arrival. Please be sure to mark your calendar, because we do not send out reminder notices. If the balance is not received by the due date, we may treat the reservation as a cancellation and make every effort to re-rent the property in order to minimize your loss (see Cancellations section). Please Note: No personal checks will be taken later than 30 days prior to arrival. All reservations taken within 30 days preceding arrival must be paid by certified funds, Visa, MasterCard, Discover, AMEX, or money order. There will be a $35 fee on all returned checks.
Rental Fees & Payments:
All reservations are subject to a $95 Reservation Processing Fee (non-refundable). All fees are subject to Sales and Accommodation Tax. Either the Damage Protection Plan or a Damage Deposit will apply. Other fees that may apply: Travel Protection Insurance, linen rental or beach/baby equipment rental (if requested), and Early Bird Check-in at 1 pm for an additional $50 paid with first payment (if approved). There will be a $25 plus tax Convenience Fee charged for more than two credit card transactions per reservation.
Specials and Discounts:
Specials and Discounts cannot be booked on-line. You must speak with a Reservationist to book any property that offers a discount for a specific week. All Specials/Discounts must be paid in full at time of booking. For properties that normally offer free linens, if a Special is offered the free linens will NOT be included in the offer. Please call NOW to take advantage of the discount. Our office hours are Monday thru Saturday from 9:00 AM - 5:00 PM. Call Now: (800) 497-5463
Check-in begins after 4:00 pm. If you are checking in after 5:30 pm, please call our office during business hours to find out where to pick up your keys.
By 10:00 am, all keys, pool passes, parking passes, etc., are to be returned in our office. If check-out has not occurred by 10:00 am, the full daily rate will be deducted from your Damage Deposit, or billed to your credit card.
Refunds are made ONLY IF THE UNIT IS RE-RENTED FOR THE FULL TERM AND FULL PRICE RESERVED. The refund is less 15% for handling and re-booking charges. See Travel Insurance.
No transfers will be made once you have booked a property.
A Damage Deposit is required on all properties to insure compliance with the terms of the rental agreement. This deposit is held until a determination of condition and contents have been verified and will be returned within 45 days after check-out. Amounts may be withheld to cover damage, unnecessary service calls, unreturned keys, parking passes and pool passes. Please report any problems or damage in your unit the day of check-in. If not reported, we must assume the damages occurred during your occupancy. Coastline Realty’s determination of damages will be conclusive. You may choose the Damage Protection Plan in lieu of a cash deposit. See below.
Damage Protection Plan:
As part of your stay, you may purchase a Vacation Rental Damage Protection Plan designed to cover unintentional damages to the rental unit interior that occurs during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at the property, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured/Management Company for the cost of repair or the actual cash value of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy www.vacationrentalinsurance.com The Vacation Rental Damage plan can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Insurances Services to pay directly Coastline Realty Vacations any amount payable under the terms and conditions of the Vacation Rental Damage. Once paid, the fee for this plan is NOT refundable. In the event you do not wish to purchase this plan, a security deposit is required.
Travel Protection Insurance:
Vacation Rental Insurance has been made available with your reservation, if you choose. The Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. You can choose the coverage by initialing to accept it on your initial reservation form. It will then be added to your reservation. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA at (866) 999-4018 with coverage questions. If you choose not to purchase the insurance, no refunds will be given in the event of cancellations, including but not limited to hurricane evacuations. Agent earns a commission on the insurance to cover extra administrative costs. Once paid it cannot be refunded unless it is within 10 days of your initial payment.
Repairs And Service Calls:
We cannot guarantee against breakdown of air conditioning, elevators or other appliances. Please report any non-operative equipment to our office promptly. We will make every effort to have repairs done quickly and efficiently. Should a repairman make a call to a unit and find that the equipment is in working order and the problem was due to tenant oversight or neglect, the charge for the service call will be deducted from the damage deposit or charged to your credit card. No rental refunds will be made due to failure of air conditioning, elevators, pools, hot tubs, and other appliances or items beyond our control.
Coastline Realty no longer offers refunds in the event of a hurricane evacuation. We now recommend CSA’s Travel Protection Plan as an affordable alternative to protect your investment in your vacation.
Unit Telephone & TVs:
Not all units have telephones. You are not allowed to charge long distance calls or other services to the unit phone. You may place long distance calls using your calling card. You may receive calls as long as no charges are incurred towards the unit’s phone. Any call billed to the unit (including directory assistance) will be billed to you by Coastline Realty plus a $10 service charge. For TVs, you are not allowed to upgrade TV channel packages. If violated, fines will apply.
Only a few of our properties allow pets. It is the tenant’s responsibility to make sure you rent a pet-friendly house if you are planning to bring a pet. (Non-refundable pet fees apply.) Violators of this policy will be subject to immediate eviction without refund of occupancy fee or damage deposit. Fines will apply.
Coastline Realty DOES NOT ALLOW HOUSE PARTIES organized to celebrate graduations, proms, weddings (unless the property states weddings are allowed and the appropriate wedding fee has been paid ) or gatherings of similar nature. If this occurs, the result will be eviction without refund. Renters must be a minimum of 25 years of age to rent a property.
Items To Bring:
Each property and its furnishings reflect the taste of the owner and not Coastline Realty. You must bring bed and bath linens (sheets and towels), paper products, kitchen towels, beach towels, beach furniture and non-abrasive cleaning supplies. Towels and linens are available upon request. Please inquire regarding prices.
All weekly rentals include departure cleaning. We ask only that our rental families have all the dishes, cups and glasses cleaned and put away, all dirty linens removed from beds and placed in the entry/foyer area, and all garbage removed from the house and placed in a roll cart or placed in the appropriate outside receptacle. Our housekeeping staff will do the rest for you! Each unit is inspected after every departure and renters may be charged for extraordinary cleaning due to failure to do the above listed requirements.
The GUEST understands that the accommodation is privately owned, including the furnishings, and neither Coastline Realty, nor the OWNER, shall be responsible for providing any additional furnishings or equipment not available or presently on the premises. Certain areas, such as locked closets and fireplaces are reserved for the exclusive use of the OWNER and will not be available for the use of the GUEST. All decor and service items in the unit are privately owned and provided. Please respect them as you would your own property. DO NOT REARRANGE FURNISHINGS OR LEAVE ANY FURNISHINGS OUTDOORS (EXCLUDING DECK FURNITURE). Coastline Realty is not responsible for articles lost, stolen, or left behind in the rental units.
We have tried to provide accurate information in our brochure; however, Agent cannot be responsible for errors, omissions, changes in prices, or withdrawal of property from market. Please refer to our website at www.cbcoastline.com for the most up-to-date information available. We appreciate your patronage. See you at the beach.